Responsible Administration of Services & Customer Welfare
One of the core values of PRA CARES focuses on relating to customers. PRA Group fosters this core value through annual training for employees that interact directly with customers.
PRA has a hardship policy designed to protect the elderly, sick, and those experiencing temporary or permanent financial difficulties that allows us to respond quickly to ever-changing circumstances, such as the novel coronavirus (COVID-19) pandemic. In the U.S., PRA Group does not charge interest or fees on unsecured accounts.
During the COVID-19 pandemic, we temporarily suspended the initiation of new involuntary collections efforts and identified geographic areas that were particularly impacted by COVID-19 and proactively temporarily suspended collection efforts in such areas.